![]() ![]() To learn more, visit the Node Rate FAQ KB page. Pricing is based on the number of active nodes and the services chosen. Unsure which computer is right for you? Review this guide which will assist in selecting from available hardware for purchase.Need new equipment? Review the selection of hardware available for purchase.Ongoing backup support is billed at a fractional percentage of a fully managed endpoint. Discovery work is performed on a T&M basis. This will require a discovery exercise allowing DoIT to properly document and understand the systems we are asked to support. Backup support for your existing IT staff.Optional node rates are available for printers, tablets, hybrid meeting rooms and Visix digital signage endpoint support.Fully managed desktops, laptops, networks, computer lifecycles, policy compliance activities, and security tools using an annual MOU which is billed at a consistent rate on a monthly basis.Departmental Tech Support provides quarterly updates showing a snapshot of support requests by type, hardware replacement recommendations and financials. Terms and requirements are outlined in a Memorandum of Understanding (MOU) agreed upon by both parties.DoIT technicians have the experience and expertise to secure your systems and protect your data. Reduce your cyber risk through adherence to IT policies and best practices.Redirect your staff time to focus on valuable business functions instead of providing technical support and routine IT system administration functions.The Departmental Technical Support team will handle this for you and ensure that your department is in compliance. Offload compliance responsibilities for policies such as Asset Reporting and Endpoint Management to us. ![]() Help Desk Support via phone, email, or chat is available from 7am to 11pm 7 days a week.We are there to not only help to resolve problems, but to think strategically about how technology can help employees do their jobs. An IT professional is available when you need them. Expand your IT support by having access to dedicated IT experts with expertise in multiple technology disciplines.Security includes planning, implementing, securing, and maintaining in-scope endpoints in compliance with the UW–Madison cybersecurity policies and best practices. Choose from our list of supported devices and let us handle the logistics of purchasing, the deployment and the entire lifecycle of that device. Management includes specifying, installing, inventorying, and decommissioning computers and peripherals within established standards, guidelines and policies. Technical support includes diagnosing and resolving issues with hardware, operating systems and software. We provide technical support and provide IT management and security of end-user devices, applications and related technology for departments across the university using a transparent and predictable pricing model. This IT service provides flexible, reliable, and high-quality technology support. For more information, please visit us on the AIMS Transition Project page. Departmental Tech Support department and service page launched on April 19, 2023. This service page replaces the service formerly called Enterprise Desktop Support as part of the AIMS Transition Project. ![]()
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